Parise ships worldwide. If your country is not available at checkout, please contact us at hello@pariseofficial.com and we will do our best to accommodate your shipping needs.

Yes, of course! You will receive a confirmation email with the tracking number to track your shipment with the courier.

Once you place your order, we typically process it within 1-3 business days. After processing, delivery times vary based on your location:

- Italy: 1-2 working days (excluding islands and remote locations)
- Europe and Switzerland: 3-5 working days
- UK, Norway, USA, Canada: 4-6 working days (customs duties may apply)
- Rest of the world: 4-7 working days (customs duties may apply)

For more information on shipping, please see the Shipment page.

It is possible to pre-order some specific carry-over bags when they are temporarily sold out. When you can pre-order a bag, the ‘Pre-order’ button will be visible instead of the ‘Add to cart’ button. By purchasing through the ‘Pre-order’ button you agree that your Parise bag will be delivered to you in approximately 28 days (4 weeks).
A deposit of 30% of the value of the bag is required upon confirmation of your order, while the balance of 70% of the order is required as soon as the bag is ready to be shipped, before departure.

For more information, please contact our Customer Service at hello@pariseofficial.com

If you have purchased a bag on pre-order, it means that we are handcrafting it just for you. It usually takes us 4 weeks (28 days) to handcraft a Parise bag: we will inform you step by step about the manufacturing process and send you an e-mail when the bag is ready to go.

EU ORDERS
For domestic orders and orders shipped within the EU, prices include taxes and duties.

INTERNATIONAL ORDERS
International orders outside the EU are shipped with DAP Incoterms, you will be charged for import duties and taxes by your local customs authority.
The cost is directly related to the value of the goods ordered, the materials used and the country of origin. As customs duties vary from country to country, we recommend that you contact your local customs authorities to understand the potential charges before placing an order with us.
Note: as Switzerland and the UK are not active members of the EU, all imported goods must be cleared through customs. In most cases this means that you will have to pay duty on your import. For further information please contact hello@pariseofficial.com

Please note that all duties and taxes are non-refundable by Parise. However, you may be able to reclaim these by contacting your local customs office directly.

Parise has a 14 day return policy. You can return your item within 14 days of receiving your order and return it for a refund. For return requests, please submit your return request by accessing our Returns Portal or contact us at hello@pariseofficial.com.

Returns will only be accepted and refunded if received within 30 days - in the original packaging with no damage or signs of use. Gift cards are excluded and cannot be returned or refunded.

If you would like another variant, please return it and place a new order.

If your parcel arrives damaged, please contact our customer service team at hello@pariseofficial.com. Be sure to take photos of the damaged package and keep the packaging for inspection by our courier.

Don't worry: if an item is faulty, wrong or damaged when it arrives, please contact our customer service department immediately on receipt of the item at hello@pariseofficial.com, we will be happy to help.

The refund will be processed within 30 working days after receipt of the return. The amount will be credited to the original payment method. Products not returned in original condition may not be refunded.

Your bag is woven from 0.9 cm leather strips on a 1700s wooden treadle loom, demanding expertise to achieve its soft, fabric-like texture. Each piece undergoes careful handcrafting by experienced artisans from Veneto, showcasing authentic details and imperfections that celebrate its individuality.

To keep your bag beautiful, it requires special care, as leather is a living material.
Follow these tips:
Handle with Care: Avoid high heat, direct light, and grease that may damage the 100% cow leather.
Watch for Stains: Be cautious of light-colored clothing, which may pick up color from the leather's "carniccio" side.
Protect the Weave: Keep sharp objects away from the cotton yarn to prevent cuts; avoid pulling threads to maintain the integrity of the weave.
Reviving the Leather: Use a gentle body cream on the leather parts only, testing on a hidden area first.

For more information please see "Caring for your Parise" page.

For routine maintenance questions or if your bag has been inadvertently damaged, contact our Customer Service at hello@pariseofficial.com.

Ensure the following to facilitate repairs:
- Avoid previous repairs by shoemakers or other leather professionals.
- Cotton threads should not be voluntarily cut.
- The bag must not have been compromised by sharp objects.
- Any cleaning or treatment must align with the provided care instructions.
- Should you notice any issues, promptly inform Customer Service to prevent further damage.

For more information please see "Caring for your Parise" page.